Refund Policy.
Thank you for choosing our cab service for your transportation needs. We value our business customers and aim to provide you with a seamless and reliable service experience. This Refund Policy outlines the terms and conditions for receiving a refund from our cab service. Please read this policy carefully before engaging in business with us.
1. Booking Cancellations
1.1. If you cancel a cab booking at least 24 hours prior to the scheduled pickup time, you will be eligible for a full refund of the booking amount.
1.2. Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee. The amount of the fee will be determined based on the specific circumstances, such as the distance to the pickup location and the availability of drivers.
2. Trip Modifications
2.1. If you wish to modify the details of a trip, such as changing the destination or extending the duration, please contact our dedicated account manager or customer support team as soon as possible.
2.2. Changes made to the trip details may result in an adjustment of the fare. Any additional charges or refunds will be calculated based on the revised trip details and the applicable rates at the time of modification.
3. Fare Disputes
3.1. If you have a dispute regarding the fare charged for a trip, please contact our dedicated account manager or customer support team with the relevant details, such as the trip ID and a description of the issue.
3.2. We will review the fare calculation and, if an error is found, make the necessary adjustments and issue a refund if applicable. However, please note that fare disputes arising from changes in trip details or additional services requested may be subject to a separate negotiation process.
4. Refund Processing
4.1. All refund requests must be submitted in writing to our dedicated account manager or customer support team.
4.2. Refunds will be processed within a reasonable timeframe (5-7 working days) once the request is received and approved.
Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically. If you have any questions or require further assistance regarding refunds, please contact our dedicated account manager or customer support team, who will be happy to assist you.
Last updated: 17 May 2023
Contact Information: 011-4506-4506
1. Booking Cancellations
1.1. If you cancel a cab booking at least 24 hours prior to the scheduled pickup time, you will be eligible for a full refund of the booking amount.
1.2. Cancellations made within 24 hours of the scheduled pickup time may be subject to a cancellation fee. The amount of the fee will be determined based on the specific circumstances, such as the distance to the pickup location and the availability of drivers.
2. Trip Modifications
2.1. If you wish to modify the details of a trip, such as changing the destination or extending the duration, please contact our dedicated account manager or customer support team as soon as possible.
2.2. Changes made to the trip details may result in an adjustment of the fare. Any additional charges or refunds will be calculated based on the revised trip details and the applicable rates at the time of modification.
3. Fare Disputes
3.1. If you have a dispute regarding the fare charged for a trip, please contact our dedicated account manager or customer support team with the relevant details, such as the trip ID and a description of the issue.
3.2. We will review the fare calculation and, if an error is found, make the necessary adjustments and issue a refund if applicable. However, please note that fare disputes arising from changes in trip details or additional services requested may be subject to a separate negotiation process.
4. Refund Processing
4.1. All refund requests must be submitted in writing to our dedicated account manager or customer support team.
4.2. Refunds will be processed within a reasonable timeframe (5-7 working days) once the request is received and approved.
Please note that this Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically. If you have any questions or require further assistance regarding refunds, please contact our dedicated account manager or customer support team, who will be happy to assist you.
Last updated: 17 May 2023
Contact Information: 011-4506-4506